Customer Service

At Men’s Hair World we are customer focused and value your feedback.  Our goal is to give you the best possible online shopping experience so that you will recommend us to family and friends and return to us in the future. If you have any issues with our products and services please contact us so that we may resolve these issues in a professional and speedy manner.

Returns 

If you are not fully satisfied with the any hair systems or other item purchased from our website,  we are happy to accept returns as long as they are returned to us within 14 days of being received.  Returned Items must not have been opened or used and returned to us in their original condition. Please, first contact us at info@menshairworld.com to inform is of the return and the reason for the return, also enclose a note with the returned item/items stating the same reason.  We will send you an address to send the item back to. Please use a tracking service for postage – no refund on return postage cost will be given.  

Faulty 

All our products are individually checked before being dispatched to you. This is to ensure that items sent out are in perfect condition. In the unlikely event that an item is found to be faulty, please contact us and explain the fault to info@menshairworld.com, we will send you an address to return the the faulty item to us, this must be done within 7 days of when you received the item – this must not be used and as you received it.  Once we receive the item back, we will replace or repair the item if possible, or refund you in full at your request if the item is found to be faulty.

Postage

We ship all orders using the Royal Mail for direct delivery to your door. This protects both the customer and the seller alike. Delivery times are generally between 2-5 working days for UK orders and 5-12 days for International orders. We can generally accommodate more urgent shipping requirements. Additional shipping costs may apply to more urgent delivery requirements outside of our standard shipping time scales mentioned above. Please contact us if you require this service. 

Packaging

All items are posted in secure well wrapped packaging material with no direct indication of where it is from on their to keep your decision confidential.

Hair Systems

Non-surgical hair systems are perishable items, with no warranty, and  we advise you to buy several hair systems which can be alternated during wearing times to attain the best results and extend longevity.

Non-surgical hair replacement systems will require self maintenance by the wearer.  Men’s Hair World gives no guarantees on bonds or fixing methods. 

Hair System Colour & Hair Loss:  All non-surgical human hair systems are perishable items and will lose some hair and may also change colour during the life span of the hair system due to sun light, washing etc. We do recommend using specialist shampoo and conditioners for this.

The client will not to hold Men’s Hair World responsible for any physical or mental reaction; irritation; and infection or rash that could be construed to have occurred or arisen either as a direct or indirect consequence of my non surgical hair system, or related hair loss treatment process. There is no guarantee for non-surgical hair systems, and the appropriate aftercare will be required by you to maximise the lifespan. The client will accept responsibility for any adverse effect that may occur after fitting.